I was off visiting someone in tamworth when I topped up my mobile phone credit, and after being asked which network it was for due to the nature of EE I informed the staff member it was orange, and was provided with a voucher for EE credit which claimed to be for all three versions of EE, this was from within the EE store itself in tamworth so if anyone would get it right it would be the store member you would think.
After seeing my friend I got on the train back, and stopped over in birmingham to buy some things from the shops while I had the rare opportunity to be out and about and get a lift back without having to rely on the terrible countryside buses which end so ridiculously early that you can’t visit anywhere. I attempted to top up my mobile phone with the pay as you go credit, and upon doing so I realized that the credit didn’t work as it stated that there were problems topping up.
In a panic I visited the EE store as the shops were within 10 minutes of closing attempting to resolve the situation and get the credit on my phone, after informing the staff member in birmingham of my situation she stated that I had been given the wrong credit and that it doesn’t state that it works on orange, I pointed out that it did state this clearly on the receipt and she shouted at me “no it doesn’t don’t interrupt me I’m the staff member we’re all trained to know the difference and not give the wrong voucher” and refused to call up the tamworth store and attempt to resolve the situation so I could simply get my credit, I pointed out very politely that it does clearly state on the receipt that it works on orange and that I informed the staff member in tamworth I needed orange credit, she continued to refuse to be helpful, it was only when I requested a complaint form that she got a manager who was able to resolve the situation but this was well into being stressed at needlessly by the staff member who should have been polite and attempted to resolve the situation rather than shouting at me in an angry form for pointing out that my credit stated it was for orange and that I stated clearly to the staff member when asked that I required orange credit. She insisted that I return to tamworth, an impossible feat considering how late in the day it was and that stores were about to close and I would require a train journey to get there.
This whole situation and the way EE works with the three EE’s OrangEE T-mobilEE and EE itself all operating separately still, and that 3g signal is terrible and often unobtainable seems ridiculous and I’m fed up of the orange customer service. EE keep sending millions of marketing texts constantly despite not wanting these and opting out hundreds of times, and I’m just entirely fed up of their network. So much so that I had to get my complaint out there, still didn’t get a complaint form to send to their offices so a very public one will suffice @ee